Support
At This is Vegas Casino, we believe your gaming experience should be seamless from start to finish. That includes those moments when you need a helping hand. Our dedicated support team works tirelessly to ensure you receive prompt, professional assistance whenever questions arise.
Multiple Support Channels
We understand that different players prefer different ways to communicate. That's why we offer various ways to reach our customer care specialists:
Live Chat: Connect instantly with our team through our website's live chat feature. Our agents typically respond within 60 seconds, making this the fastest way to resolve urgent matters about your gaming session, account access, or bonus inquiries.
Email Support: For less time-sensitive issues or detailed questions, reach out to service@thisisvegas.com. Our team aims to respond to all email inquiries within 2-4 hours, with comprehensive solutions to your concerns.
Phone Support: Sometimes, you just want to speak with a real person. Our international toll-free line (+5999-433-8828) and UK toll-free number (0808-234-7596) connect you directly with our knowledgeable representatives who can walk you through any challenges you're experiencing.
24/7 Assistance
Online gaming doesn't operate on a 9-to-5 schedule, and neither does our support team. Whether it's a late-night question about a welcome bonus or an early morning inquiry about payment methods, our customer care specialists are available around the clock, 365 days a year.
Common Questions Answered
Many players find quick answers in our comprehensive FAQ section. We've compiled solutions to frequently asked questions about:
- Account verification processes
- Deposit and withdrawal procedures
- Bonus terms and wagering requirements
- Game rules and technical requirements
- Responsible gaming tools and settings
This self-service option can save you time when you need quick information without waiting for assistance.
Payment Support Specialists
Our team includes experts specifically trained in handling financial matters. Whether you're using traditional payment methods like Visa and MasterCard or cryptocurrencies such as Bitcoin and Ethereum, our payment specialists can guide you through any transaction issues.
With support for multiple currencies including USD, EUR, GBP, AUD, NZD, and ZAR, plus various cryptocurrency options, our team is equipped to assist with your specific payment needs.
Gaming Assistance
Having trouble with a particular game? Our support team includes gaming specialists familiar with our entire catalog from providers like Betsoft, Rival Gaming, and Spinomenal. They can help troubleshoot technical issues or explain game features that might be confusing.
Commitment to Resolution
What truly sets our support team apart is their dedication to finding solutions. We don't consider an issue resolved until you're completely satisfied. Our representatives are empowered to take ownership of your concerns and follow through until everything is working perfectly.
Multilingual Support
Our diverse team offers assistance in multiple languages, ensuring that language barriers never stand between you and the help you need.
Your Feedback Matters
We continuously improve our support services based on player feedback. After each interaction, you'll have the opportunity to rate your experience and provide suggestions for improvement.
Remember, at This is Vegas Casino, you're never alone on your gaming journey. Our support team is just a click, call, or message away, ready to enhance your experience and ensure your time with us is nothing short of exceptional.